1. Organizing entity

This promotional campaign, titled “Free First Shipping for New Customers,” is organized by:

MONEY EXCHANGE, S.A.
Tax ID: A81105132
Registered office: Paseo Santa María de la Cabeza, 10, 28045 Madrid, Spain
Contact email: [email protected]

Money Exchange, S.A. is a Spanish payment institution that provides payment services in accordance with applicable Spanish regulations and under the relevant oversight regarding payment services, the prevention of money laundering and terrorist financing, consumer and user protection, and personal data protection.

2. Purpose of the Promotion

The purpose of this promotion is to offer new customers of Money Exchange, S.A. the opportunity to make their first money transfer without a transfer fee, subject to the limits, conditions, and exclusions set forth in these terms and conditions.

This promotion is not a sweepstakes, contest, game of chance, or random prize giveaway, but rather a marketing campaign consisting of a direct discount on the shipping fee for the first eligible transaction made by a new customer.

3. Geographic Scope

The promotion will apply to money transfer transactions initiated from Spain through the channels provided by Money Exchange, S.A., provided that the transaction complies with these legal terms and conditions, the general terms of service, applicable regulations, and internal procedures regarding acceptance, identification, security, fraud control, and the prevention of money laundering and terrorist financing.

The promotion will apply to all destinations and currencies available at any given time on the Money Exchange, S.A. operating systems, unless, for regulatory, operational, commercial, technical, risk, or compliance reasons, or due to force majeure or an internal decision by the company, any destination, currency, country, channel, payer, correspondent, payment method, or delivery method is temporarily suspended, restricted, or excluded.

4. Campaign Duration

The campaign began in January 2025 and will remain in effect until 11:59 p.m. on December 31, 2026, Spanish peninsular time.

Money Exchange, S.A. reserves the right to extend the promotion beyond December 31, 2026. In the event of an extension, the company may maintain these terms and conditions or adopt new ones, which will be published or communicated through the channels it deems appropriate.

Money Exchange, S.A. also reserves the right to modify, suspend, or terminate the promotion early for just cause, including, but not limited to, regulatory, operational, technical, commercial, security, fraud prevention, anti-money laundering, and counter-terrorism financing reasons; abuse of the promotion; regulatory changes, issues with correspondents or payers, or any other circumstance that prevents or hinders the normal conduct of the campaign.

5. Definition of “new customer”

For the purposes of this promotion, a “new customer” is defined exclusively as an individual who has never previously conducted a transaction with Money Exchange, S.A., regardless of the channel, branch, agent, phone number, email address, device, payment method, identification document, customer number, country of origin, destination country, or any other information used.

The following will not be considered new customers:

1. Individuals who have previously conducted any transaction with Money Exchange, S.A., even if they are using a new email address, phone number, channel, branch, agent, device, account, payment method, or identification document.
2. Existing customers who attempt to register again, create a new account, modify their personal information, use an alias, change their email address, change their phone number, or use any other means to appear to be a new customer.
3. Individuals whose information matches, in whole or in part, previous records held by Money Exchange, S.A., and regarding whom the company can reasonably conclude that they have already been customers.
4. Individuals who act on behalf of another person, use third-party data, third-party documents, third-party payment methods, or any other means intended to circumvent the restriction of one promotion per person.

Money Exchange, S.A. may verify a customer’s status as a new customer using the available identifying information, including first and last names, date of birth, nationality, identification document, document number, phone number, email address, mailing address, device, payment method, bank account, usage patterns, channel of engagement, and any other information available in accordance with applicable regulations.

6. Promotional Benefit

The promotion consists of waiving the transfer fee for the first eligible money transfer made by a new customer.

The maximum discount applicable will be 10 euros off the shipping fee. If the standard fee applicable to the transaction is less than 10 euros, the discount will be limited to the actual amount of that fee. If the standard fee exceeds 10 euros, the customer must pay the portion of the fee that exceeds that limit.

This promotion applies exclusively to the shipping fee charged by Money Exchange, S.A. It does not necessarily mean that other charges, costs, expenses, exchange rate differentials, third-party fees, bank charges, costs associated with the payment method, payer fees, taxes, duties, receipt fees, return fees, or any other amounts that may be applicable in accordance with the terms of service or applicable regulations.

7. Transactions Included

The promotion will apply to the first eligible money transfer made by a new customer through any of the valid channels provided by Money Exchange, S.A., including:

1. Website.
2. Mobile app.
3. Company-owned offices.
4. Authorized agents.
5. Other channels that Money Exchange, S.A. may make available from time to time.

The promotion will apply to all payment methods accepted by Money Exchange, S.A. at any given time, provided that the transaction is approved by the company and successfully passes the operational, security, identification, fraud prevention, and anti-money laundering and counter-terrorism financing checks.

8. Applying the Discount

The discount will be applied automatically when Money Exchange, S.A.’s systems determine that the customer meets the promotion’s requirements.

The customer will not necessarily have to enter a promotional code, unless Money Exchange, S.A. establishes an additional activation mechanism through a specific channel or campaign.

If the discount is not applied automatically and the customer believes they meet the requirements, they may contact Money Exchange, S.A. via the email address provided in these terms and conditions or through the usual customer service channels, providing the necessary information to review the transaction.

Participation in the promotion is always subject to final approval by Money Exchange, S.A.

9. Limits on Use

The promotion is limited to one promotional transaction per individual and identification document.

Money Exchange, S.A. may deny, withdraw, or cancel the promotional benefit if it detects or has reasonable grounds to suspect duplication, abuse, fraud, manipulation, the creation of multiple accounts, the use of third-party documents or payment methods, identity theft, the artificial splitting of transactions, the use of inconsistent data, or any action intended to improperly obtain more than one promotion.

10. Incompatibilities

This promotion cannot be combined with other promotions, marketing campaigns, special rates, promotional codes, agent codes, country-specific discounts, special terms, broker-specific campaigns, specific commercial agreements, loyalty benefits, or other financial benefits offered by Money Exchange, S.A., unless the company expressly states otherwise in writing or in the specific terms and conditions of a particular campaign.

When a transaction is eligible for more than one promotion, Money Exchange, S.A. will apply, unless otherwise specified, the promotion it deems appropriate in accordance with its systems, business rules, and current terms and conditions.

11. Canceled, Rejected, Blocked, or Unexecuted Transactions

If the first transfer initiated by the customer is canceled, rejected by the recipient, rejected by the payer, not executed, returned, blocked by regulatory controls, suspended for internal review, not accepted by Money Exchange, S.A., or fails to be completed for reasons not attributable to the customer, the customer will retain the right to use the promotion on a subsequent eligible transaction, provided that they continue to comply with these terms and conditions.

However, if Money Exchange, S.A. detects signs of fraud, abuse, misuse, an attempt to circumvent controls, identity theft, an undeclared transaction on behalf of a third party, lack of cooperation, refusal to provide documentation, or any other circumstance incompatible with applicable regulations or the company’s customer acceptance policy, it may permanently deny the application of the promotion.

12. Conditions for Acceptance of the Transaction

This promotion does not grant the customer an unconditional right to conduct transactions with Money Exchange, S.A.

All transactions will be subject to:

1. Money Exchange, S.A.’s acceptance of the customer
2. Formal customer identification.
3. Verification of the identity and, where applicable, of the beneficial owner or the person on whose behalf the individual is acting.
4. Review of sanctions, restrictive lists, PEPs, fraud, country risk, transactional risk, and other applicable controls.
5. Obtaining information regarding the purpose of the transaction, the source of funds, the relationship with the recipient, or any other information that may be necessary.
6. Service availability, country, currency, channel, payment method, and payer.
7. Acceptance of the general terms of service.
8. Compliance with current regulations.

Money Exchange, S.A. may reject, suspend, block, delay, or cancel a transaction when required to do so by applicable regulations, its internal procedures, its due diligence obligations, its security controls, its fraud prevention policies, or its obligations regarding the prevention of money laundering and terrorist financing.

13. Regulatory Compliance Regarding the Prevention of Money Laundering and Terrorist Financing

Money Exchange, S.A. is a regulated entity subject to anti-money laundering and counter-terrorism financing regulations and will at all times apply the due diligence, identification, monitoring, analysis, and control measures set forth in the applicable regulations.

Participation in the promotion is contingent upon the customer providing the information and documentation requested by Money Exchange, S.A., including, where applicable, a valid identification document, information regarding economic activity, the source of funds, the purpose of the transaction, the relationship with the recipient, financial supporting documents, additional documentation, or any other required information.

Money Exchange, S.A. may apply enhanced due diligence measures when the customer’s profile, the country of origin or destination, the amount, the frequency, the channel, the payment method, the recipient, the transaction pattern, or any other circumstance so requires.

The customer’s refusal to provide sufficient information or documentation may result in the customer’s rejection, the transaction not being executed, the suspension of the service, or the loss of the right to the promotion.

14. Prevention of Fraud and Misuse of the Promotion

Money Exchange, S.A. may use manual and automated tools to detect fraudulent, abusive, or anomalous use of the promotion.

The following, among others, shall be considered misuse:

1. Create multiple accounts for the same person.
2. Using third-party identification documents.
3. Use different email addresses, phone numbers, or devices to make it appear as though you are a new customer.
4. Placing trades on behalf of third parties without disclosing it.
5. Split transactions to avoid inspections.
6. Using payment methods that do not belong to the customer.
7. Manipulating personal or contact information.
8. Acting in concert with other users to obtain improper discounts.
9. Any conduct contrary to good faith, the terms of service, or applicable regulations.

In the event of misuse, Money Exchange, S.A. may deny the promotion, cancel the discount, reclaim any amounts improperly credited, block the account, reject future transactions, and take any appropriate legal, regulatory, or internal measures.

15. Information on Exchange Rates

When a transaction involves a currency exchange, the applicable exchange rate will be the one provided to the customer prior to confirming the transaction, in accordance with the general terms and conditions of service.

This promotion applies only to the transfer fee and does not necessarily affect the applicable exchange rate, the exchange margin, the amount received by the recipient, or the currency conversion terms.

16. Liability

Money Exchange, S.A. shall not be liable for any inability to apply the promotion when such inability is due to incorrect information, lack of identification, insufficient documentation, failure to comply with the terms of service, technical difficulties, unavailability of the channel, rejection of the payment method, rejection by the payer, regulatory restrictions, security controls, AML/CFT controls, force majeure, or actions by the customer or third parties.

Money Exchange, S.A. will also not be liable for any fees, commissions, or charges imposed by banks, card issuers, payment providers, payers, correspondents, telecommunications operators, or other third parties unrelated to the transfer fee covered by this promotion.

17. Inquiries, Complaints, and Claims

For questions regarding the promotion, customers may contact:

Money Exchange, S.A.
Email: [email protected]

The customer must provide, at a minimum, their full name, identification number, channel used, date of the transaction, transaction number (if available), and the reason for the inquiry or complaint.

Claims will be processed in accordance with Money Exchange, S.A.’s customer service procedure and the applicable regulations regarding transparency, the protection of payment service users, and customer service provided by financial institutions.

The filing of an inquiry or complaint will not, in and of itself, suspend the application of security controls or measures to prevent fraud, money laundering, and terrorist financing, nor will it entail an obligation to execute a transaction that has been rejected or blocked in accordance with applicable regulations.

18. Protection of Personal Data

Money Exchange, S.A., with Tax ID No . A81105132 and registered address at Paseo Santa María de la Cabeza, 10, 28045 Madrid, Spain, will be responsible for the personal data processed in connection with this promotion.

The data will be processed for the following purposes:

1. Manage participation in the promotion.
2. Verify new customer status.
3. Apply the promotional discount.
4. To prevent duplication, fraud, and misuse of the promotion.
5. Manage contractual and pre-contractual relationships with clients.
6. Comply with legal obligations regarding payment services, the prevention of money laundering and terrorist financing, fraud, security, accounting, taxation, and the handling of complaints.

The legal bases for the processing may be, as applicable, the implementation of precontractual or contractual measures, compliance with legal obligations, the legitimate interest of Money Exchange, S.A. in preventing fraud and managing the promotion, and, where applicable, the consent of the data subject.

Participation in the promotion does not in itself imply consent to receive future commercial communications. The sending of commercial communications by electronic means will require, where legally required, specific, free, informed, and independent consent, given through an affirmative action by the customer and without the use of pre-checked boxes.

Customers may exercise their rights of access, rectification, erasure, objection, restriction of processing, data portability, and any other rights recognized by applicable regulations by submitting a request to Money Exchange, S.A. through the channels indicated in the company’s privacy policy.

The processing of personal data will be governed by the privacy policy of Money Exchange, S.A., which must be made available to customers through the appropriate channels.

19. Promotion Advertising

Money Exchange, S.A. may publicize the promotion through its website, mobile app, company offices, agents, social media, informational messages, posters, marketing materials, email, SMS, or other channels permitted by applicable regulations.

All commercial communications regarding the promotion must comply with these legal terms and conditions and avoid messages that could mislead the public regarding the free nature of the offer, the scope of the discount, the maximum limit of 10 euros, the fact that it applies exclusively to the first shipment, or the fact that the offer is subject to regulatory and approval checks.

When space constraints make it impossible to include all the terms and conditions in an advertisement, the advertisement must include a clear reference to the existence of applicable legal terms and conditions, for example:

“Offer valid for new customers. First shipment with a €0 commission, maximum discount of €10. Subject to terms and conditions, identity verification, regulatory reviews, and approval of the transaction. See legal terms and conditions.”

20. Modification and Cancellation of the Promotion

Money Exchange, S.A. may modify, suspend, or cancel the promotion at any time for just cause, particularly when any of the following circumstances arise:

1. Legal or regulatory changes.
2. Requirements of Competent Authorities.
3. Risks of fraud or abuse.
4. Technical, operational, or security issues.
5. Unavailability of channels, countries, currencies, payment methods, correspondents, or payers.
6. Circumstances of force majeure.
7. The need to adapt the campaign to internal risk criteria, regulatory compliance, or business policy.

Unless due to legal or regulatory reasons, fraud, or force majeure, these changes will not affect promotional benefits validly acquired by customers who had already initiated an eligible transaction prior to the change.

21. Acceptance of the Legal Terms and Conditions

Conducting a transaction under this promotion implies acceptance of these legal terms and conditions, without prejudice to the required acceptance of Money Exchange, S.A.’s general terms of service, privacy policy, pre-contractual information, applicable rates, and other contractual documentation.

Failure to comply with these terms and conditions may result in the loss of eligibility for the promotion.

22. Applicable Law and Jurisdiction

These legal terms and conditions shall be governed by Spanish law.

For any dispute arising from the interpretation or application of this promotion, the parties shall submit to the courts and tribunals that have jurisdiction in accordance with applicable regulations governing consumers, users, and payment services, without prejudice to complaint procedures before customer service departments and, where applicable, before the competent supervisory authorities.

23. Relevant Regulations

This promotion will be interpreted and applied in accordance with the applicable regulations in effect at any given time, including, but not limited to:

1. Spanish and European regulations governing payment services.
2. Regulations on the prevention of money laundering and terrorist financing.
3. Consumer and User Protection Regulations.
4. Personal Data Protection Regulations.
5. Regulations on information society services and electronic commercial communications.
6. Money Exchange, S.A.’s internal policies regarding customer onboarding, fraud prevention, security, AML/CFT, complaints, and data protection.

24. Release Date

Version of the legal terms: July 21, 2026.