I.T. Remote Assistance

If you are a Money Exchange agent and have technical problems with our application, please call the number provided by our sales person to provide you with remote assistance.

Official Support
Schedule 9:00 a 21:00

Privacy Overview

This website uses its own and third-party cookies whose purpose is to collect or store information in your browser. This information is often related to you, your preferences or your device, and is used primarily to make the site function properly or to obtain metrics about visits and performance. This information generally does not directly identify you, but it can provide you with a personalized and enhanced online experience. By clicking “SAVE AND ACCEPT”, the cookie selection you have made will be saved. If you have not selected any option, pressing this button will be equivalent to rejecting all cookies.

The owner of the website, responsible for the treatment of cookies, and their contact details are accessible in the Legal Notice. You can obtain more information about the use of cookies on this website by click here.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Duration	Description
_hjAbsoluteSessionInProgress	30 minutes	Hotjar sets this cookie to detect a user's first pageview session, which is a True/False flag set by the cookie.
_hjIncludedInPageviewSample	2 minutes	Hotjar sets this cookie to check whether a user is included in the data sampling defined by the site's pageview limit.
cookielawinfo-checkbox-otras	1 year	CookieYes sets this cookie to record the default button state of the corresponding category
CookieLawInfoConsent	1 year	CookieYes sets this cookie to record the default button state of the corresponding category and the status of CCPA. It works only in coordination with the primary cookie.
fonts	Permanent	This cookie is used to help the visitor with the format and font displayed on the page.
pll_language	1 year	Polylang sets this cookie to remember the language the user selects when returning to the website and get the language information when unavailable in another way.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Duration	Description
ApplicacionPrincipal	1 Hour	The cookie contains the security version used for the connection.
money_exchange_session	2 hours	The cookie contains the security version used for the connection. Money exchange cookies are one of the important criteria to identify users and to offer them a secure environment.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
_ga	1 year 2 month	Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
_ga_*	1 year 2 months	Google Analytics sets this cookie to store and count page views.
_hjFirstSeen	30 minutes	Hotjar sets this cookie to identify a new user’s first session. It stores the true/false value, indicating whether it was the first time Hotjar saw this user.
_hjIncludedInSessionSample_3229259	2 minutes	Hotjar sets this cookie to identify a new user’s
_hjSession_3229259	30 minutes	Hotjar sets this cookie to identify a new user’s
_hjSessionUser_3229259	1 year	Hotjar sets this cookie to identify a new user’s
CONSENT	2 years	YouTube sets this cookie via embedded YouTube videos and registers anonymous statistical data.
u	1 day	This cookie is used by Bombora to collect information that is used either in aggregate form, to help understand how websites are being used or how effective marketing campaigns are, or to help customize the websites for visitors.

Necessary

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
_GRECAPTCHA	6 months	Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-analiticas	1 Año	CookieYes sets this cookie to store the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-anuncio	1 year	CookieYes sets this cookie to store the user consent for the cookies in the category "Advertisement".
cookielawinfo-checkbox-funcionales	1 year	Set by the GDPR Cookie Consent plugin to store the user consent for cookies in the category "Functional".
cookielawinfo-checkbox-rendimiento	1 year	Set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the "Performance" category
XSRF-TOKEN	2 hours	Wix set this cookie for security purposes.

I.T. Remote Assistance

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